You can browse and order from our online shop anytime. Our stock reflects what's currently in our chiller — it's updated regularly as new shipments arrive.

For same-day pick-up: Place your order before [X:00am/pm] on a business day and we'll have it ready for collection from our [location] branch.

For delivery: Orders placed before [X:00am/pm] Tuesday–Thursday are dispatched the same day. We recommend ordering as early in the week as possible to ensure the freshest stems and broadest selection.

For trade pre-orders: Pre-ordering opens [X days/weeks] ahead of each shipment. Check our shipment calendar to plan ahead — especially for peak periods like Valentine's Day, Mother's Day, and wedding season.

Not sure what to order or when? Our team is happy to help — just get in touch.

We understand plans change. If you need to amend your order, please contact us as soon as possible — ideally before [X:00am/pm] on the day of your order.

Once an order has been picked and packed for dispatch, we may not be able to make changes. Our team will always do their best to accommodate reasonable requests — give us a call or send a message and we'll see what we can do.

Once you place your order, here's what happens:

• Confirmation email — you'll receive an order confirmation immediately.
• Picking and packing — our team carefully selects and packs your stems from the chiller.
• Dispatch notification — you'll be notified when your order leaves us, along with tracking information if applicable.
• Delivery or pick-up — your flowers arrive fresh and ready to use.

If anything changes with your order (such as a variety being unavailable), we'll contact you before proceeding.

Because our flowers are perishable and picked fresh to order, cancellations need to be made as early as possible. Please contact us as soon as you know you need to cancel.

Cancellations made before your order has been picked and packed can generally be accommodated without charge. Once an order has been prepared or dispatched, we may not be able to offer a full refund, as the flowers cannot be returned to stock.

If you have a genuine emergency or extenuating circumstances, please reach out — we're a real team and we'll always try to find a fair solution.

Flowers are a natural product, and occasionally a variety may not be available at the quality or quantity we'd expect. If this happens, we'll contact you before your order is packed to let you know.

We'll suggest a suitable substitute of equal or greater value — something complementary in colour, texture, or style. You're always welcome to decline the substitute and receive a refund for that item instead.

We never substitute without checking with you first.

Absolutely. If you have a colour palette, a Pinterest board, or a specific look in mind, send it through to our team and we'll help you identify the right varieties to achieve it.

This works especially well for weddings and events where you want a cohesive look across your flowers. Our team has deep product knowledge and can match tones, textures, and seasonal availability to your vision.

Get in touch with your reference images and we'll come back to you with recommendations.

Yes — large and complex orders are something we handle regularly. Whether you're supplying flowers for a major wedding, a corporate event, or a large retail promotion, our team can assist with planning, sourcing, and logistics.

For orders of this nature, we recommend reaching out at least [X weeks] in advance so we can source the right varieties at the right volumes. The more lead time we have, the better the result.

Contact us with your brief — quantities, varieties if known, event date, and delivery location — and we'll put together a plan.

Our flowers are sold by the bunch. Minimum order quantities vary by variety — you'll see the bunch size listed on each product page. There is no minimum basket size for online orders, though delivery costs make smaller orders more economical for local pick-up.

Trade customers purchasing wholesale volumes should refer to their account manager for bulk pricing thresholds.